Tenant FAQs

Your rent is ALWAYS due on the first day of the month.  你的房租在每月的第一天午夜才交, 但是我们给你一个宽限期，直到这个月的第5天.  如果您在每月5日下午5点之前没有收到租金，那么您的帐户将自动被收取75美元的滞纳金(除非您的租约另有滞纳金规定)。.  This late fee amount is due with your rent payment.

Cash is NOT ACCEPTED, for security reasons. ACTIVATE YOUR ONLINE PORTAL!  您应该已经收到了一封电子邮件来设置和激活您的在线门户, 如果你没有收到垃圾邮件，请记得检查你的垃圾邮件文件夹.  You can also Email us at info@use-iphone.com to request access.  Please include your name and new address in the email.  我们将通过电子邮件或短信向您发送登录您自己的安全租户门户的信息.  您将创建一个密码，并可以立即开始支付:

•         eCheck ($1.00) /信用卡(便利费)-你可以登入我们的网站ztnhhx.use-iphone.com 点击“居民登录”，在线支付并查看您的账户余额.  See attached Rental Payment sheet for more details.
•      电子现金支付-我们可以为您提供可重复使用的PayNearMePayslip 去7- 11或CVS药店用现金付房租.  There is a $3.99 transaction fee.

您应立即致电我们的办公室484-328-3282通知我们的应收账款部门.  未能与我们的办公室沟通，通常会导致你被转发到律师办公室驱逐.

Email a "Maintenance Request" to Del Val, 或者您可以拨打484-328-3282，接维修部, although we prefer email/web requests.

If you have an after-hours emergency, when you call Del Val Property Management after-hours, 你将与一个下班后的人联系，他可以派遣一个供应商.  这是为财产威胁紧急情况，而不是定期维修电话.  请打电话给Del Val，而不是自己修理维修问题, as, except for specific circumstances provided for by law, 你不能从房租中扣除修理费.  If there is a problem, which was caused by you or your guests, such as an inappropriate item flushed down the toilet, you will be charged for the repair.

Del Val will give you a 24-hour notice to enter, 除非你同意让德尔瓦尔的卖家进入你家.  There is no requirement for you to be present, but you must provide access to your home, with proper notice, for purposes of repairs. 如果有可疑的紧急情况，Del Val不需要给你通知, such as a burst pipe.

保证金不能用来代替租金, 因为保证金的目的是支付房客或他们的客人造成的任何损坏.  If you do not pay any rent, including the last month you are in the unit, you will be subject to eviction proceedings.  您有权了解您的保证金账目以及相应的退款, within 30 days of your moving out of the unit.

你可以自费打电话给锁匠，也可以在营业时间打电话到办公室取备用钥匙，但要额外收费.

这是一个很常见的情况，有两种方法来解决它.  1)你可以换一个新室友:这个新室友需要填写一份完整的申请表, 把他们最近一个月的工资单和两种身份证件寄给我们.  In the case they are approved a change is made.  2)你想自己拥有这个单位:你需要提交最近一个月的工资单，以证明你可以自己负担得起这个单位.  如果被批准，那么你的室友将被从租约中除名.  在这两种情况下，保证金是在室友之间处理的，因为办公室不会发放任何保证金，除非所有室友都搬走.

作为租赁协议的一部分，租户进行的翻新只允许与 written approval by Del Val.  You may, of course, hang paintings of your choice on the wall, provided you repair the holes upon vacating the unit.  这条禁止未经许可进行装修的规定适用于所有装修, including changing your carpeting or other flooring, installation of built in appliances, etc.  请不要在屋顶安装卫星碟形天线或其他天线, without acquiring permission first, as you will be charged for any damages to the roofing.

Most of our units are not 宠物友好，所以你的第一步是打电话给办公室，看看这栋楼是否对宠物友好. 如果可以，办公室会马上通知你.

你应该联系办公室，新居住者需要填写一份申请，并提交两份身份证件和他们最近一个月的工资存根. If approved, then they will be added to the lease.

如果是一年的租约，你要对租期负责.  Your first step is to inform the office; we’ll start advertising your unit to try to get a suitable replacement. 一旦我们找到租客，你将负责该单位的租金，直到新租客搬进来的日期，并承担该单位租金产生的全部行政费用.

我们准备了一个简短的视频，告诉你如何在我们的软件中支付租金/费用. 如果您还没有登录我们的软件Buildium，请告诉我们，以便我们为您提供帮助.